Privacy Policy

ZenithTech Digital Business Transformation (SURL) ("ZenithTech", "we", "our", "us") is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website or services.

Contact Information:
Website: https://zenithtechdbt.com
Email: contact@zenithtechdbt.com

1. What Information We Collect

We collect personal information only when you voluntarily provide it to us through our contact forms or when engaging with our services. The types of data we may collect include:

• Contact Information: Your name, email address, company name, and phone number
• Communication Content: Messages, inquiries, and any other information you provide through our contact forms or email correspondence
• Technical Data: IP address, browser type, device information, and pages visited (collected automatically)

2. How We Use Your Information

We process your personal data based on our legitimate business interests and to fulfill our contractual obligations. Specifically, we use your information to:

• Respond to your inquiries and provide customer support
• Deliver our digital transformation and automation services
• Maintain internal records and administrative purposes
• Comply with legal and regulatory requirements (e.g., tax obligations)
• Improve our website functionality and user experience

3. Legal Basis for Processing

We process your personal data only when we have a valid legal basis:

• Consent: When you provide explicit permission through our contact forms
• Legitimate Interest: To respond to your requests and manage our business operations
• Legal Obligation: When required by law (e.g., accounting, tax compliance)

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Inquiries: Deleted after your request is processed, unless ongoing communication is necessary
• Business Records: Retained as long as legally required for accounting and tax purposes
• Technical Logs: Automatically deleted after a reasonable period

5. Third-Party Service Providers

We work with trusted third-party service providers to operate our website and deliver our services. These providers process data on our behalf and are contractually obligated to protect your information:

• Vercel: Website hosting, infrastructure, and analytics

We ensure that data transfers outside the European Economic Area (EEA) are protected through appropriate safeguards, including Standard Contractual Clauses.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your language preferences
• Maintain secure admin sessions
• Analyze website performance and user behavior

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Security

We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse:

• Encryption: All data transmissions are secured with TLS/SSL encryption
• Access Controls: Strict authentication and authorization measures
• Regular Updates: Continuous security monitoring and system updates

If you suspect any security breach or unauthorized access, please contact us immediately at contact@zenithtechdbt.com.

8. Your Privacy Rights

Under data protection laws (including GDPR), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to the processing of your personal data
• Right to Withdraw Consent: Withdraw your consent at any time

To exercise any of these rights, please contact us at contact@zenithtechdbt.com. We will respond within 4 weeks of receiving your request.

You also have the right to file a complaint with your national data protection authority. For Tunisia, this is the Instance Nationale de Protection des Données Personnelles (INPDP).

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at contact@zenithtechdbt.com, and we will promptly delete the information.

We encourage parents and guardians to monitor their children's online activities and educate them about safe internet practices.

10. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or significantly impacts individuals. All decisions involving your personal data are made with human oversight.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email for material changes
• Post a notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.